One of the most important contributing factors to a successful business is a positive customer experience. How do you offer positive experiences when you have x amount of customers and there’s only one of you? Even if you have a hired team, there will always be more customers than hired help. This is where a chatbot can come in and fill in the gaps. Here’s how to use ManyChat to improve customer experience.

 

 

If you are new to ManyChat, check out my post HERE which will give you the ultimate guide to chatbot marketing. It’s everything you need to know to get started! I also have a couple of ManyChat YouTube tutorials you can check out HERE and HERE.

 

How to Use ManyChat to Provide 24/7 Customer Support

You can create a chatbot with ManyChat specifically designed for customer support. The chatbot can work around the clock so you don’t have to. ManyChat offers communication to your customers via Messenger, SMS, and email. It also has the function to be embedded in your website so you can offer welcome messages and/or prompts to help your customer with their checkout process. Having these options makes it easier for you to keep in contact with your customers and make sure their needs are being met. 

You can decide what these messages say and what they look like. ManyChat makes it super easy for you to set up and personalize it so it still fits your brand. Once it’s set up, it will continue to work and provide that 24/7 customer support, so you don’t have to. 

 

How to Use ManyChat to Answer Frequently Asked Questions

You can create an FAQ responder in ManyChat to help answer your customers’ questions right away. A lot of times people do not buy from you because they have a question or two about the product. Once they have those answers then they can decide if your product is what they want. Having an FAQ responder bot will help get your customers’ questions answered immediately and hopefully land you another sale. You can check out ManyChat’s video tutorial HERE which will show you how to set up an FAQ responder. 

 

How to use ManyChat to Troubleshoot Customer Problems

You can include in your customer service chatbot some prompts that help resolve common issues. Similar to FAQs, customers may run into problems while looking at your content or purchasing your products. You can set up clickable options of potential problems your customer may be experiencing and when they click on the one they are having issues with, you can provide further support from there. 

 

 

How to Use ManyChat to Provide Personalized Customer Service

As mentioned earlier, you get to decide the verbiage for the customer service blurbs in the initial setup of your chatbot. This is your chance to infuse your personality and brand in those messages. While you don’t want your customers to think they are chatting with a live person, you can still offer your personality in the messages so it is a more personalized and positive experience for your customers. 

 

How to Use ManyChat to Collect Customer Feedback

Collecting customer feedback is HUGE for having a successful business. When you know how your customers’ experience went, you can know what to fix and what to do more of. Satisfied customers become loyal to you and your business and that’s exactly what you want. Gaining their feedback will help you turn them (and future buyers) into loyal customers. 

ManyChat allows you to easily set up automated systems so you can ask for customer feedback in a  timely and effective way. Since ManyChat allows you to communicate with your customers via Messenger, SMS, and email it makes it easier for you to reach your customers and allow them to quickly respond. You want to make this feedback process as easy as possible, so it will encourage them to follow through with their review. 

One successful strategy here is to send an automated email a certain amount of time after they’ve purchased your product, thanking them for the purchase and a call-to-action to give their feedback on it. There are many different strategies to try, but the most important thing is to make sure you have these strategies in place so you can collect customer feedback and then use it to improve your business. 

 

 

How to Use ManyChat to Improve Customer Experience

I hope this post on how to use ManyChat to improve customer experience helped you! Chatbot marketing is your answer for better customer support and so many more things. I’ve been using it for several months and I am blown away with what it can do and the success I’ve seen so far because of it. This can happen to you too! 

ManyChat is definitely worth a shot and I promise once you get it set up in your business strategy you’ll never look back. You can sign up for ManyChat HERE! And I even have a special code where you’ll get your first month of pro membership FREE. Just use the code “MICHELLE” at checkout. If you liked what you learned here, make sure you give me a follow on Instagram @iammichellegifford.